Personalization is the best way for your business to build a long-lasting relationship with your current and potential customers. It helps you to understand the needs of each of your customers better and improve their experience of using your product/service. CRM software can help your business to collect customer information and store it in a […]
Businesses today are extremely competitive and are vying for the same customer. Whether you are a growing or a veteran business, ensuring customer satisfaction by providing efficient customer service is crucial for your growth. Superior customer service will ensure you more customers, but fast customer service will help to retain them. A CRM used well […]
Businesses that embrace technology perform better and gain a competitive advantage. More and more businesses are looking to automate their business processes to improve accuracy, reduce errors, and save costs. A CRM system is a popular solution for companies to digitise, organise, and manage various departments. However, with popularity come many myths that can hamper […]
A CRM system is software that automates the process of keeping track of your customer data and eliminates the need for you to maintain and update it manually in excel sheets. However, choosing a CRM is a tough task. When done without proper research, it can cause you heavy financial losses. The best CRM may […]
Time is money for businesses – if you want to be profitable, you have to be fast. Technology has stepped in to simplify and speed up business processes today, thereby helping businesses to work in a cost-efficient manner. One such solution is the CRM (Customer Relationship Management) software. A CRM is an all-in-one cloud-based solution […]
For a business to be successful and maintain strong relationships with its customers and clients, it is important that it is well organised. If you are a small business, it won’t be difficult for you to manage customer data. But as your business grows in size, so will your customer base and you will have […]
In the business scenario, customer loyalty is an important factor to make a business successful. The willingness of a customer to continue buying from a store over a longer period of time and recommending the store’s products to family or friends can be termed as loyalty in the business context. So, you should focus on […]
In the retail space, product return is a fact which you can’t ignore though returns are the last thing the retailers expect. Customers return a product due to a variety of reasons and product quality has nothing to do with returns every time. Ways to Convert Returns into New Sales Simple customer service skills can […]
Customer Lifecycle Marketing – Best Way to Make Better ProfitTo run an eCommerce business successfully, it’s vital to establish and manage customer relationship effectively. While dealing with your brand, every potential customer can be at a different place. Understanding the stages of customer lifecycle can help in maximising the overall purchasing experience.
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