Chatbots – A Tool for Customer Satisfaction in e-Commerce


The sole purpose of every eCommerce business is to acquire new customers and communicate well with the present ones. When it comes to running a store online, every little thing should be paid attention; but it’s not that easy. In the present business scenario, the main benefits you get when you have an eCommerce website includes wider customer reach, better conversion rates, increased profitability and open 24/7.